Do you communicate regularly with English-speaking business partners or colleagues? Would you like to speak and write English with greater ease? The Business English: Email and telephone skills course enables you to do so more confidently and professionally. This course deals with email and telephone skills in combination, since an email often leads to a telephone conversation or vice versa. How do you ensure that the two forms of communication match seamlessly?
Communicating with customers in a language that is not your own requires extra attention. The subtleties of friendliness and politeness that come naturally in your own language are often not easy to translate into English. On the Business English: Email and telephone skills course, we highlight these subtle but crucial differences and teach you the language skills to deal with cultural differences. Throughout the course, you will work on your speaking and writing skills and learn how to avoid common errors.
The Email in English module focuses on improving your skills when it comes to writing English: you’ll soon be producing more varied and stylish emails with ease. You’ll practise by writing about familiar topics taken from your own professional setting, enabling you to put what you have learned into practice directly. The module covers the following components:
In the Telephone skills in English module, the focus is firmly on your English speaking skills. How can you respond more effectively to questions and requests? What handy tips and tricks can you use to improve your phone conversations in English and how can you answer your customers in a friendly, polite and professional manner? The module covers the following components:
This course is all about writing emails and improving your telephone skills in English. Would you like to work on other aspects of your English language skills? Learn to write more effective English texts on our Copywriting course, develop your informal conversational skills with Networking in English or concentrate on your English pronunciation. Are you interested in combining modules for more comprehensive in-company training? Take a look at our Business English course.