Language in the workplace: how clear communication prevents accidents

A growing number of companies and organisations in the Netherlands employ a mix of people from different language backgrounds. While this mix of languages and cultures can enrich people’s working lives, it also comes with risks. This is especially true when it comes to safety at work. A recent press release from the Ministry of Social Affairs and Employment warns that clear communication in a multilingual workplace requires extra vigilance.

This government warning makes all kinds of sense: misunderstanding safety instructions can easily lead to dangerous situations. What happens when an employee operating a machine is confronted with a warning in Dutch that is too difficult for them to understand? Or when a worker has to wear protective clothing, but language barriers and cultural differences mean they have trouble understanding the instructions and are afraid to say so. Minor misunderstandings can have major consequences.

Language is about more than words

Effective communication in the workplace is not simply about translating words correctly. It’s also vital to keep cultural differences in mind. In some cultures, for example, it is not customary to contradict a manager or ask them direct questions. It’s therefore vital that everyone in the workplace – from managers to fellow workers – is aware of these differences and able to take them into account. Only then can you work together to ensure that information is truly understood and prevent misunderstandings.

How to prevent misunderstandings

Fortunately, there are some key practical measures that organisations and teams can take to make communication in the workplace safer and more inclusive:

1. Use simple language. Avoid jargon and complicated sentences wherever possible. When jargon is unavoidable, it should be explained directly.
2. Provide multilingual instructions where necessary. Always check that the instructions in each language are easy to understand.
3. Create an open and inclusive environment where employees feel safe to ask questions.
4. Always check comprehension. For example, get employees to explain what they think an instruction means.
5. Invest in intercultural skills. Offer training courses so that teams can learn about cultural differences and how to deal with them effectively.
6. Encourage mutual exchange. Motivate employees to share their experiences of communication problems and successful solutions.
   
   

Clear communication is safe communication

The multilingual workplace is a reality in the Netherlands. This requires us to think carefully about how we communicate. Investing in clear and culturally sensitive communication will help you prevent misunderstandings and ensure that everyone feels safe and heard. This is a win-win situation: both the employee and the employer will reap the rewards.

Need a hand to make your workplace safer and more inclusive? 

At Taalcentrum-VU, we are happy to offer our advice and expertise. Take a look at our Intercultural Competence course or have your texts translated into multiple languages. These are just two of the communication solutions we can provide to make your workplace safe and inclusive. Get in touch with our language consultants at info@taalcentrum-vu.nl or call 020 244 3400. Our communication experts are here to help.